Founded in 2005, Albatross is a global customer experience agency servicing premium and luxury brands. It helps brands transition from a transaction model towards a personalized relationship and emotional model. Albatross focuses on brands across the premium and luxury market. This includes but is not limited to fashion, watch, jewelry, cosmetics, automotive, food and beverage, travel, lifestyle, and IT. The company goal is to provide a framework for these premium and luxury brands to deliver positive, meaningful and unique customer experiences.