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a J-Commerce Representative (JCR)
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Category
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Customer Services/ Call Centre
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Skill Set
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communication,convincing skills,customer retention,customer satisfaction,management
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Company Name
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Manpower Middle East
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Career Level
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Mid - Level
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Employment Type
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Full Time
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Min Work Experience
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2 - 5 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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Unspecified
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Benefits
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As per UAE Labor Law
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Description
Our client is now recruiting for a J-Commerce Representative (JCR)
BASIC FUNCTION OF POSITION
The J-Commerce Representative (JCR) will work together with the Account Manager on the account. The Account Manager is primarily responsible for the account and the JCR will support the activities within the account.
The JCR will be an additional contact for the customer, which will increase the availability to the customer. Facilitate communication and processes between the Customer, Operations, Field Sales and Customer Service, by coordinating activities related to projects and improvement opportunities.
These projects and activities include:
• Management of "contract obligations"
• Enforcement of Service Policy and agreed exceptions
• Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets.
• Assist in movement of Aged inventory
• Ensure proper flow of price changes including preparation of any customized pricing sheets
• Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan.
• Coordinate activities related to re-qualification of products by customer.
• Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction.
• Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues.
• Coordinate formal quarterly meeting with customer and systematically review volume performance, service and Quality.
• Ensure proper recording and maintenance of records in the CRM system related to the activities performed.
• Work with Supply and Demand Planning at the company and with the customer to provide forecasting and demand inputs.
• Coordinate customer visits to company’s sites in LaGrange, GA and Shawnee, OK.
Skills
QUALIFICATIONS
Education: Bachelor’s degree required or equivalent through relevant experience.
Prior Work Experience: 3-5 years of sales experience in sales, customer service, project management, or relevant commercial experience.
Skills: Active Listening, Critical Thinking, Service Orientation, Active Learning, Coordination, Judgment and Decision Making.
Abilities: Oral Comprehension, Oral Expression, Speech Clarity, and Written Comprehension
Job Details
Job Location Dubai, United Arab Emirates
Company Industry Employment Placement Agencies/Recruiting
Company Type Employer (Private Sector)
Job Role Customer Service and Call Center
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies Unspecified
Job Ref. JB3791039
Preferred Candidate
Career Level Mid Career
BASIC FUNCTION OF POSITION
The J-Commerce Representative (JCR) will work together with the Account Manager on the account. The Account Manager is primarily responsible for the account and the JCR will support the activities within the account.
The JCR will be an additional contact for the customer, which will increase the availability to the customer. Facilitate communication and processes between the Customer, Operations, Field Sales and Customer Service, by coordinating activities related to projects and improvement opportunities.
These projects and activities include:
• Management of "contract obligations"
• Enforcement of Service Policy and agreed exceptions
• Manage new product launches by validating item set ups, and proper notification of new item numbers to add to Customers price sheets.
• Assist in movement of Aged inventory
• Ensure proper flow of price changes including preparation of any customized pricing sheets
• Coordinate activities related to new opportunities from the preparation and filing of quotes to monitoring production and supply for a period after start of supply, to ensure ramp-up goes according to plan.
• Coordinate activities related to re-qualification of products by customer.
• Manage Claims & Complaints for the customer to make sure process was followed and action items executed to customer’s satisfaction.
• Maintain constant communication with Customer Service to ensure compliance with what was agreed with the customer and to be aware of any issues.
• Coordinate formal quarterly meeting with customer and systematically review volume performance, service and Quality.
• Ensure proper recording and maintenance of records in the CRM system related to the activities performed.
• Work with Supply and Demand Planning at the company and with the customer to provide forecasting and demand inputs.
• Coordinate customer visits to company’s sites in LaGrange, GA and Shawnee, OK.
Skills
QUALIFICATIONS
Education: Bachelor’s degree required or equivalent through relevant experience.
Prior Work Experience: 3-5 years of sales experience in sales, customer service, project management, or relevant commercial experience.
Skills: Active Listening, Critical Thinking, Service Orientation, Active Learning, Coordination, Judgment and Decision Making.
Abilities: Oral Comprehension, Oral Expression, Speech Clarity, and Written Comprehension
Job Details
Job Location Dubai, United Arab Emirates
Company Industry Employment Placement Agencies/Recruiting
Company Type Employer (Private Sector)
Job Role Customer Service and Call Center
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies Unspecified
Job Ref. JB3791039
Preferred Candidate
Career Level Mid Career
