ROLE PURPOSE:
Facilitate the design of industry leading omnichannel retail services with various product teams & brands. You will marry business needs, user needs & technology to help deliver services that drives measurable value for our customers & the business.


KEY ROLE SPECIFIC ACCOUNTABILITIES:
Responsible for including appropriate user research activities at each stage of design

Responsible for providing & communicating actionable findings clearly from user research activities

Responsible for continuously including customers in the design process

Responsible for effective facilitation of omnichannel experience design

Responsible for educating & coaching the business about customer experience tools & techniques

Responsible for delivering the appropriate experience design artifacts within schedule

Skills
EXPERIENCE REQUIRED
Minimum Qualifications and Knowledge:
· Able to communicate clearly at C-level & on the ground
· Strong presentation skills
· Strong analytical and numerical skills
· Strong UX workshop facilitation skills
· Leadership ability, with a proven track record of managing and developing people through an organisation

Minimum Experience:
· 6+ years’ experience in a mid/lead CX/UX role
· At least 2 years exposure to Omnichannel retail with a focus on e-commerce

Job-Specific Skills:
• Omnichannnel service design research & synthesis a must
• Strong workshop facilitation skills
• Ability to plan, create artifact’s for & facilitate user research
• Strong persuasive skills
• Ability to synthesise requirements into a design artefacts and articulate design choices
• Stakeholder management skills are must
• Statistical analysis skills are a welcome bonus• A high level of customer focus and the ability to synthesis customers’ needs into actionable findings

Job Details
Job Location: Dubai, United Arab Emirates Company Industry: Other Company Type: Employer (Private Sector) Job Role: Information Technology Employment Type: Full Time Employee Monthly Salary Range: Unspecified Number of Vacancies: Unspecified Job Ref.: JB3770589

Preferred Candidate
Career Level: Mid Career