Position Summary

The Sales and Operations Support Co-ordinator for the Specialty Diagnostics Group in the Middle East and North Africa is responsible for supporting our commercial teams across SDG to execute on strategies and tactical plans in the MENA region.

Department/Divisions: Specialty Diagnostics Group

Territory :

Emerging Markets, Eastern Europe, Middle East, and Africa (EEMEA)
Middle East and North Africa
Summary of Job - Key Responsibilities

Sales reporting
Sales support – telesales, virtual trainings, workshops
Distributor / customer support
Tender support
Finance / logistic support
Marketing / product support
Planning support
Back-up sales coordinator (upon request) - Emerging Markets
Key responsibilities

Sales reporting
Monthly SDG sales report by Division
Quarterly BM licence sales report
Other sales reports on request
Monthly SDG analyser forecasts
Sales support

Prepare and send tender/price offers
Telesales focus
Vigorous order follow-up with Finland and Germany
Organise virtual trainings and workshops with the MENA sales team
Other general administrative work on request
Liaise with Logistics as necessary
Forecast consolidation
Data interpretation, analysis, and recommendations
Distributor / customer support

Immediate response to daily distributor / customer inquiries
Compile requests for product documentation – e.g. IFU, MSDS, etc
Compile requests for travel documentation – e.g. Invitation letter for Visa support
Securimate and Compliance management
SFDC co-ordination with MENA team
Channel Portal management
Prepare distributor contracts for internal sign off
Tender support

Documentation preparation for tenders, including:
Letters of confirmation
Letters of Credit/Bank Contracts
Organization of document translations
ISO documentation / CE registration / Free Sales Certificates etc.
Notarization of documents
Finance / logistic support

Pricing information
Monitoring of credit limits
Manage account receivables
Completion of analyser requisition forms
Order follow up with Finland and Germany
Compiling price lists and annual price changes
Marketing support

Internet research competition databank
Sending out print material (MarCom / literature)
Organising Congresses, Exhibitions and Virtual Workshops to support commercial strategies
Kick Off and Distributor meeting organisation and support
Disseminate reagent availability and shelf life information
Consolidate marketing & sales activity planning tool (Route Planner)
Budget consolidation/reporting
Virtual/Digital activity co-ordination
Telesales on request
Planning support

Monthly forecast consolidation across product lines
Creating and consolidating AOP templates across product lines
Data support through CRM and Securimate
MBR and QBR consolidation and reporting
Minimum Requirements/Qualifications:

Proven track record in administration, sales operations, project management experience ideally within an IVD or life science environment
Highly proficient in Excel, PowerPoint, and MS office packages
Experience with maintaining and reporting out of CRM systems, such as salesforce.com
Organized, structured and tenacious
Capable of working to tight deadlines
Analytical and able to take the initiative and drive projects forward
High level of communication skills and ability to work in a matrix organization to get cooperation of others at all levels.
Ability to work remotely and independently
High level of English language, written and oral; Arabic an advantage
Telesales experience an advantage