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Exhibitor Services Agent
Customer Services/ Call Centre
Skill Set
communication,convincing skills,customer retention,customer satisfaction
Company Name
JAMS HR Solutions
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
1 - 2 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE Labor Law
Skills requirement
Excellent communication skills especially in English, written and spoken.
Computer literate.
Language skills such as written and spoken Arabic is an advantage.
Job Description

Key Responsibilities:
Contribute to the yearly sales target by actively upselling and/or cross selling products and services to exhibitors.
Manage and process all exhibitor /contractor related sales leads/orders received via phone/live chat/email within 24-36 hours.
Keep up-to-date knowledge about company’s products & services by regularly accessing knowledgebase, event specific websites, and company website. Attend product specific trainings to support new launches.
Actively handle all client enquiries, sales leads & orders to support exhibitors/contractors sales targets.
Support onsite during build-up and event days and tear down to ensure all exhibitor/contractor enquiries, support and complaints are managed to ensure that overall customer service scoring meets the predefined target.
Assist all exhibitor/contractor related queries and complaints received are logged via predetermined system.
Achieve a customer satisfaction score of 3.5 by the end of the fiscal year through positive customer interaction.
Adhere to the company policy on attendance, various types of leave and dress code.
Demonstrate professionalism and safety habits by cleaning work areas after completing each daily assignment.

Operating Environment:
Shop based role with constant customer contact in person and over the phone.
Shop operating times are 7 days per week including weekends, public holidays and shift work depending on event tenancy timings. Most shifts will be required over Fridays and Saturdays as this is traditionally the build-up days before event start.
Overtime will be allocated either as lieu days or overtime pay dependent on grade and/or contract.
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