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Software Support Engineer - Prefer Arabic Speaking
Category
:
Web Development/ Graphic Designing
Career Level
:
Senior
Employment Type
:
Full Time
Min Work Experience
:
5 - 10 Years
Min Educational Level
:
Bachelors Degree
Monthly Salary
:
Unspecified
Benefits
:
As per UAE labor Law
Description
• Handle daily support and monitoring task for all Customs applications in a 2nd level technical capacity. Capable of managing, tracking and resolving daily support incidents using established support tools, procedures and Service Level Agreements. Provide support to Senior/Lead Software Support Engineer for all assigned support tasks
• Good knowledge in SQL scripting and procedures.
• Provide 2nd Level Technical support to all Customs internal and external stake holders and as well as Customs Strategic business partners
• Establishes communication with 3rd Level Support, System Administrator, System analysis and Testing teams for improving system capabilities and reducing support incidents.
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