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Officer – Sales Support
Skill Set
Communication,Decision making,Goal oriented,Marketing skills,Organizational skills
Company Name
Allied Transport Company
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
2 - 5 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE Labor Law
Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensures customer satisfaction
Responsible and accountable for managing and recording all live chat leads
Responsible and accountable for completing quotations as per requirements
Responsible and accountable for overseeing the proper maintenance of the records and entry of the sales data in the system.
Assists in researching new market opportunities and mapping out potential customers and competitors
Assist in preparing various sales reports.
Responsible for providing a positive organizational image to the customer
Performs any other assignment given by the superior’s time to time

Key Performance Indicators :
Quality of customer service and customer satisfaction
Converting live chat leads into sales meeting.
Politeness & courtesy in dealing with customers
Timely preparation of MIS reports

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Thorough knowledge of product and complimentary products
Ability to talk to others to convey information effectively.
Ability to persuade others to change their mind or behavior.

Strong negotiation skills
Education Graduate
Experience 3-5 years of relevant experience
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