JOB PURPOSE
To provide day to day transactional assistance and service to end users in the development, installation, delivery, maintenance, and issue resolution and provide support in the area of business applications that best meet end-user business processes and needs to ensure issues and inquiries are resolved in a prompt and effective manner in order to maintain smooth operations and minimise downtime GROUP
Software Development Analyse functional and technical specification documents, perform system designing, coding and programing tasks and conduct unit testing to in order to ensure delivery of technology applications in line with business requirements Conduct source code management in line with the bank''s Code Management Process in order to ensure source code is securely stored and available for re-deployment and enhancement 2. Project Delivery Participate in business requirement analysis phase of new applications, review business requirements and map it to impacted business applications and convert business requirements into vendor understandable functional technical specification documents in order to ensure software delivery will be in line with business requirements
Coordinate for software testing, issue resolution, provide
end user training and contribute for production deployment by adhering to bank''s technology security standards in order to ensure robust technology solutions are delivered and deployed
Analyse business requests for system product set up parameter change, identify required systems applications, schedule, communicate and execute the changes in order to enable business users to launch the product or perform the requested function to carry out the business transactions
3. Core Channel Banking Support
Provide application support by analysing issues and providing resolution, conduct periodic IT check troubleshooting, implementation of patches and extend guidance to end users in order to facilitate banking operation smooth and to minimize downtime
Coordinate for testing fixes to ensure that the fix provided is aligned with the problem and to ensure a solution has been provided prior to handling the solution to the business users
Deliver software release by preparing the package and coordinate with relevant teams within IT for the successful release in order to ensure the software is released in relevant systems environments 4. Software Testing Analyse functional and technical specification documents to understand business requirements, plan and prepare test scripts and execute software testing in order to ensure all required scenarios are tested, test results are in conformity with business requirements without any defects and fit for production deployment in line with business technical requirements 5. Policies, Processes, Systems and Procedures
Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders

Skills Required
Web Development
Information Technology
ITIL CCNA Banking & Finance