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Sales Associate
Category
:
Sales
Skill Set
:
Communication,Decision making,Goal oriented,Marketing skills,Organizational skills
Company Name
:
Sharaf Retail LLC
Career Level
:
Mid - Level
Employment Type
:
Full Time
Min Work Experience
:
2 - 5 Years
Min Educational Level
:
Bachelors Degree
Monthly Salary
:
Unspecified
Benefits
:
As per UAE Labor Law
Description
Key Responsibilities:
Customer Service:
Engage every customer within 5-10 seconds of entering the store with proactive greeting / acknowledgement.
Understand and demonstrate customer care e.g. proactively offer assistance in what they are looking for and interest them in buying the merchandise.
Take ownership of and deal effectively with customer queries/requests and complaints, in person and over the telephone.
Obtain knowledge of products.
Demonstrate selling skills; show various styles, colours and usage of a product.
Ensure coverage of fitting rooms at all times and recognize importance of selling in the fitting room.
Seek management support for handling challenging customer situations.

Sales Performance:
Know weekly and monthly store targets and strive to achieve all targets set for the store.
Engage customers to increase units per transaction and maximize average customer purchase.
Maintain the stock (product) available in the store.

Stock:
Minimize shrinkage in line with the targets and be aware of potential areas of shrinkage in your area/department.
Eliminate stock losses and minimize product damage.
Be alert to identify potential theft.

Store Operations:
Adhere to all company policies and procedures.
Attend and contribute at meetings.
Ensure control of expenses and wasteful practices.
Perform general floor maintenance and housekeeping and keep the store areas tidy.
Maintain knowledge of sales & promotions, policies regarding payment & exchanges and security practices.
Report any price inconsistencies in product to the concerned supervisor/manager.
Tagging and displaying new merchandise on the floor.
Handle exchange and return of merchandise.
If required to be involved in stock-take of your store or any other store assigned to you.
Merchandising and Visual Merchandising.
Ensure brand standards are in place and merchandising principles are always adhered.
Receive and display merchandise in accordance with established policies and procedures.
Recognize and report circumstances that require the attention of your supervisor/manager.

Security:
Ensure all security policies and procedures are adhered to.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Any cash shortage / missing credit card slips / unsigned credit card slips etc. needs to be brought to the attention of the store manager immediately.

Others:
Participate in teamwork with other store staff to ensure achievement of Department/Store goals.
Share knowledge and skills for the benefit of team members.
Understand team member’s roles.
Give and receive feedback to improve the team.
Participate in the communication forum.
Understand the environment and structure of business, including own contribution to business performance.
Be aware of what is happening in the environment e.g. – Who are the competitors and what they are doing.

Desired Candidate Profile
Good communication and willingness to learn.
Flexibility with schedule required.
Task driven, Enthusiastic and team worker.
Liking towards fashion and a well groomed Individual.
Good sales techniques.
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