The Role
Handle shift based multilingual grievance and escalation helpline for Indians. • Obtains client information by answering telephone calls; interviewing clients; verifying information. • Validate client information from existing database. • Inform clients by explaining procedures; answering questions; providing guidance. • Maintains and improves quality results by adhering to standards and guidelines. • Updates job knowledge by studying developments in UAE labour an immigration laws.
Requirements
Only Male candidate with good personality. • Person should have customer serving attitude. • Fluent in English, Hindi, Malayalam and Tamil is mandatory (candidate with Tamil or malayalam language proficiency need not apply). • Arabic language will be advantage (Read, Write and Understand). • Understanding or experience in UAE PRO and immigration work will be given preference. • Having driving license will be an added value.
About the company
Alankit Group is a conglomerate of 9 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under the guidance of a talented Visionary Entrepreneur, Mr. Alok Kumar Agarwal and made unhindered steady progress since then. With it''s Headquarter at Delhi, Alankit operates through a wide network of 24 Regional Offices across the country. The Group has also expanded its wings in the global arena with its 2 overseas offices at London and Dubai.