Handle software-related requests for assistance (problems)
Troubleshoot software and identify root causes of software problems
Analyze software related issues and propose solutions
Fix software problems and test (verify) solutions prior to implementing them
Obtain and log customer feedback for the purpose of process improvement
Document software support activities thoroughly, accurately, and in a timely manner
Make decisions quickly, sometimes with limited information
Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
Logging and resolving customer issues
Customer correspondence including documentation of user guides and other resources
Escalation and reproduction of technical issues for the development team
Administration of SQL databases
System monitoring
Handling new software projects

Technical Skills and Experience
Basic programming skills
SQL and some PSQL programming skills
Database Stored Procedure Development skills
Investigative and problem solving skills.
Thorough understanding and ability to use Microsoft Office suite
Knowledge and ability to troubleshoot Windows operating systems (Win98 – 2003 server)
Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
Understanding of TCP/IP networks and security systems
Understanding of LAN and WAN communication and configurations.

Desired Candidate Profile
Must be fluent in Arabic and English
Good communication skills
Good organisational skills with ability to prioritise and meet deadlines under pressure
Ability to quickly grasp and understand new tasks and ideas
Ability to work well as part of a team
Self improvement and advancement