To provide all aspects of administrative support to the retail department.

Main Duties:

Manage the daily operations in the restaurant.
Supervise the processes put in place for work efficiency and make sure the desired results are achieved.
Motivate colleagues to achieve set departmental targets for guest satisfaction and revenues.
Proactively identify problems that could hinder the operations and take required action plans.
Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.
Conduct appraisals in a timely and fair manner as per set timelines
Provide input and involve in yearly budgets for the restaurants along with the F&B operations manager.
Manage and control the actual cost verses budget on periodic basis and provide financial reports/data related to the department/ divisional/ project’s financial performance.
Provide required information to the F&B operations manager for CAPEX planning
Explain variances in the P&L on a monthly basis to the Head of Food and Beverage and the Finance Manager on a monthly basis
(Expected and desirable for Position Level Manager and above roles)
Develop and implement policies, procedures and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement’.
Manage implementation of relevant electronic systems to bring efficiency and effectiveness existing processes.
Provide input to the F&B Operations Manager to set objectives/ KPIs/ milestones for the respective department/ function and conduct appraisals for direct reports on Electronic Performance Management System.
Ensure that team members are provided learning and career development opportunities by identifying successors within the team, preparing them for the next accountable roles and recommending them for external trainings whenever required in consultation with HR Department.
Ensure that productivity and service delivery of the department is improved on continuous basis by keeping team members motivated and retained.
Follow Company wardrobe and grooming guidelines at all times
Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

High School Certification
Intermediate Food Hygiene Certification.
Two year experience in a similar role.
Worked on Micros or Galaxy restaurant software.
Good knowledge of P&L statements.
Good analytical skills.
Good people skills.
Good team player.
Must be able to work with excel, word and do power point presentations.
Good interpersonal skills.
Must be a good team player and be able to perform in high pressure work environment.

Desirable:

College Degree
Worked in similar position before.

Requirements:

Flexible working hours.
Physically fit.
Must strictly adhere to all HR policies and procedures at all times.
Must be able to train, coach, mentor colleagues.
Should be able to conduct performance appraisals, disciplinary actions, and performance manage.
To perform other duties that management may from time to time reasonably require.