ROLE PURPOSE
Manage web environment, deployment, and maintenance activities. Perform testing and quality assurance of web sites to ensure we meet our customer experience standards.

Description of the Accountability
· Collaborate with development teams to discuss, analyse, or resolve usability issues.
• Identify or address interoperability requirements.
· Track, compile, and analyse web site usage data
· Document application and web site changes or change procedures ( SOP’s)
· Develop or implement procedures for ongoing web site revision
• Set up or maintain monitoring tools on web sites.
· Test backup or recovery plans regularly and resolve any problems
• Recommend web site improvements working with UX, Product Managers.
· Collaborate with development teams to discuss, analyse, or resolve usability issues.
• Identify or address interoperability requirements.
· Track, compile, and analyse web site usage data
· Document application and web site changes or change procedures ( SOP’s)
· Develop or implement procedures for ongoing web site revision
• Set up or maintain monitoring tools on web sites.
· Test backup or recovery plans regularly and resolve any problems
• Recommend web site improvements working with UX, Product Managers.
• Ensure updates, upgrades, and patches in a timely manner to limit loss of service.
• Inform web site users of problems, problem resolutions or application changes and updates working with IT teams• Ensure website content & imagery is accurate & working as expected, altering relevant teams to errors & partner to solve

Skills
EXPERIENCE REQUIRED
● Bachelor’s degree required
● 3-5 years relevant work experience, or equivalent combination of work and education experience
● You have 3 years plus experience working within a top Omni-Channel retailer in web operations
● Ability to speak, work with and present to large and diverse audiences
● Experience of using website monitoring tools e.g. Site Confidence
● Experience in creating reporting on website performance to enable business decisions & continuous improvement

Job-Specific Skills:
· Skills to closely support stakeholders across multiple departments
· Experience in running a web operations supporting multiple sites in the business
· Experience in web platforms such as IBM WebSphere, Demandware (SalesForce Commerce)
· Experience in working with IT teams via Service delivery model· Experience of ITIL methodology an advantage

Job Details
Job Location: Dubai, United Arab Emirates Company Industry: Other Company Type: Employer (Private Sector) Job Role: Information Technology Employment Type: Full Time Employee Monthly Salary Range: Unspecified Number of Vacancies: Unspecified Job Ref.: JB3770588

Preferred Candidate
Career Level: Management