* Collect payment for room charges and other fees
* Answer phones and direct calls to appropriate personnel
* Check and send emails
* Make and confirm reservations
* Resolve customer complaints and problems calmly and effectively
* Notify management of any serious issues that you cannot resolve
* Take and deliver messages for guests
* Store luggage and valuables as needed
* Assist with and book tours and activities for guests
* Maintain a friendly, personable disposition
* Maintain a clean and tidy work space at all times
* Inform guests of hotel amenities and offerings

Job Requirements :
* High school diploma or GED equivalent preferred
* Previous experience in customer service and/or hospitality industry preferred
* Experience using hotel booking software a plus
* Computer literate and proficient using Microsoft Suite
* Personable and outgoing when dealing with guests
* Professional phone demeanor
* Excellent customer service skills
* Ability to maintain calm, polite, and patient in stressful situations
* Organized and detail-oriented
* Ability to connect with guests and consistently give them a positive customer experience