Act as first point of contact for all IT Deskside support issues.
Take ownership of support requests from beginning to successful completion.
Provide high quality field support to the user community in a PC environment.
Maintain, or facilitate the maintenance of computer systems
Coordinate and implement hardware upgrades and replacements as required.
Log all IT support activity in the Service Now ticketing system.
Keep accurate records and inventories of corporate assets
Provide regular status reports to Manager.
May be required to work at other locations as directed.

Job Skills:
Bachelor’s degree or Diploma in business or technology preferred.
Excellent interpersonal skills
Network troubleshooting skills are an asset.
Fluent in speaking and writing English
Excellent communications skills
Knowledge of Microsoft & desktops
Knowledge of mobile devices such as phone and tablets
Experience providing hands-on end user support.
Experience in the creation of procedural documentation.