Role Summary/Purpose
The Lead Contract Performance Management Specialist demonstrates accountability for daily operating functions, customer satisfaction, and company objectives. In this role you will integrate with customer process and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
Essential Responsibilities
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns and attend customer daily meetings
Responsible for knowledge of assigned products, their associated configuration installations, and repair structure
Gather and analyze the shop and tear down repairs for trends and provide reports to the customer as required
Effectively handle queries from assigned customers and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers
Initiate, analyze and maintain service billing and tracking including issuance of service dispatch orders
Prepare, update and submit reports on daily stocking levels, top removed parts, monthly withdraw, TAT for repairs and quarterly reviews
Responsible for daily monitoring and verification of withdrawals, replenishment of available parts and to drive fulfillment of repair orders
Responsible to identify program cost productivity
Carry stock check audit for inventory as directed and work closely with warehouse team
Qualifications/Requirements
Bachelor''s degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
Desired Characteristics
At least 3 years working experience in a customer support role
Knowledge and experience with airline processes and data systems
Knowledge and experience of aircraft systems components
Strong oral and written communication skills
Strong interpersonal and leadership skills
PC proficiency
Sound business acumen
Able to effectively interface with internal and external customers
Ability to perform in a team environment
Strong project management skills
Six Sigma trained
About Us
GE is the world''s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.