* Investigate and resolve job-related task issues.
* Handle issues appropriately until resolved.
* Present information on challenging situations to clients and sales.
* Compile and maintain client specific reports.
* Administer and convert new client calls.
* Collaborate with Managing Attorney on scheduling new clients.
* Schedule new clients with appropriate attorney.
* Schedule conference room on demand.
* Draft appointment letters and send to new clients.
* Convert, compose and confer client’s needs.
* Direct internal cross-functional departments on client expectations.

Job Requirements :
* Proven customer support experience or experience as a client coordinator
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree