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CALL CENTER AGENT
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Category
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Customer Services/ Call Centre
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Skill Set
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analytical,business development,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pre-sales,pressure handling,problem solving,quality assurance,requirements analysis,service delivery,talent acquisition,team management,team work,workforce management
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Career Level
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Junior
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Employment Type
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Full Time
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Min Work Experience
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2 - 5 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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Unspecified
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Benefits
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As per UAE labour law
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Description
Hiring a Call Center Agent for Dubai.
Key Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Build sustainable relationships and engage customers by taking the extra mile.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Keep records of all conversations in our call center database in a comprehensible way.
Seize opportunities to upsell products when they arise.
Meet personal/team qualitative and quantitative targets.
Frequently attend educational seminars to improve knowledge and performance level.
Key Requirements:
Bachelor degree holder.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening
Track record of over-achieving quota.
Customer focus and adaptability to different personality types.
Familiarity with CRM systems and practices.
Ability to multi-task, set priorities and manage time effectively.
Key Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Build sustainable relationships and engage customers by taking the extra mile.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Keep records of all conversations in our call center database in a comprehensible way.
Seize opportunities to upsell products when they arise.
Meet personal/team qualitative and quantitative targets.
Frequently attend educational seminars to improve knowledge and performance level.
Key Requirements:
Bachelor degree holder.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening
Track record of over-achieving quota.
Customer focus and adaptability to different personality types.
Familiarity with CRM systems and practices.
Ability to multi-task, set priorities and manage time effectively.
