We regard our Dubai based client as an “Employer Of Choice” each staff member is measured on their individual performance and rewarded for their diligence and performance through a performance bonus. Due to the nature of the work male candidates are preferred.
Description:
• Will be completely responsible for import-export of horses, equipment and other day to day operations in liaison with the various suppliers, agents, grooms, ministries, quarantine, vet departments and other suppliers and clients
• Ensure that there is clear communication internally with staff, clients, agents and other suppliers. You may be required to attend flights from time to time at Dubai, Sharjah and Abu Dhabi airports and coordinate arrival or departure of horses and personnel
• Responsible for providing personalized customer service being the first point of contact between clients and suppliers
• Responsible for costing’s, quotations (approved by the Accountant or an Ops colleague) answering queries in relation to logistics and veterinary advise assisted by senior staff or the MD
• Responsible to ensure a signed quotation and funds for their shipments are received prior to the shipment date for all clients unless a credit facility is approved by the Accounts dept
• Liaise with the accounts department at the end of the month to ensure invoicing is completed for each job, suppliers’ invoices received and job cost sheets completed and ensure there is nooutstanding debt from previous jobs for that client
• The Operations Coordinator is required to be available on their mobile out of office hours and on weekends due to the nature of their industry and the different Time zones they work with
• Responsible for their own jobs/tasks working independently and closely with the small team of operations and finance
• Reporting directly to the MD and day to day with the Operations Manager
• Answering phone calls in conjunction with other staff
• Responding to queries from clients or agents via email or phone. All costing to be checked by Accounts dept or a Senior Ops colleague
• Confirming supplier rates from airlines and agents are within historic rates stored on the system and competitive when compared to other suppliers/agents/airlines. Always have a comparative rate from another supplier.
• Extensive coordination and communication with various parties and organizations example: Airlines, Agents, Ministries, Suppliers, DRC vet department, grooms, hotels, ticketing
• Working closely with the DRC vet dept. and the Ministry for Health certificates, import permits and all other veterinary requirements for import or export
• Working closely with quarantine centers in Dubai, Sharjah and Abu Dhabi for import and export quarantines and entry and release of horses
• Updating Air and Road schedule and queries list when a query or job is confirmed through the operations manager
• Handling quarantine for export and import, airline bookings, grooms bookings, coordinating with the foreign agent, client and related parties to ensure a smooth stable to stable movement is the objective of this job
• Update electronic and manual job registers and invoice registers as you go along
• Coordinating import and export shipments from inception to completion as per our procedures, ensuring that the job details are thoroughly updated
• Communication is most important in this job – Keep all parties related to the job informed
• Ensuring the requirements are met for an import and export – obtaining permits/health certificates etc. from the veterinary dept
• Ministry fees are up to date – copies to be provided to vet dept and MAF numbers to be logged in MAF file. Used per horse for Import and export
• Airport access / passes for the respective vehicles to be organized a minimum of 72 hours prior to shipment (DCA work hours between 7:30 – 14:00hrs)
• Ensure Custom clearance is done within 48 hours of the shipment (with Ops Clerk)
• Obtain final quote signed by client by fax /email and funds collected prior to shipment and request remittance/transfer advise as per company policy
• Invoicing – final quote given to accounts for invoicing
• Follow up all suppliers, agent, and grooms’ invoices once job completed and check against quotes, insert job number and check and initial, providing a copy for job files to electronic job folder and manual binder and copy to accounts
• Create job costing sheet and close job costs once the shipment is completed
• Liaise with accounts for closing jobs at the end of each month
• Update new rates once approved by the Ops Manager or MD - Airlines, Agents, Quarantine, Bloods, Maf & Supervising Vets
• Changes to systems and procedures – please clarify with Ops Manager or MD prior to making any changes on the existing systems
• Weekly Monday meetings with operations staff for briefing and debriefing
• Update database with new clients and existing ones as you go from queries, invoices, jobs etc.
• Update Job folders in Outlook with communication and Job Folders in the operations drive (O) with all documents relating to the job including suppliers’ quotes, invoices and quote and invoices
• Suggest ways to Improve new systems and procedures
• Flights – you may be required to attend flights in Dubai, Sharjah and Abu Dhabi airports but most flights are handled by Ops clerical staff. If attending a flight – Coordinating between movements control, Airline, Airport duty officers, Quarantine Manager, Horseboxes, client, grooms to include all operational matters
• Late night flights and early morning flights – If and when a flight attended by the Ops coordinator the individual can start late or leaves early based on their workload on hand
• You are required to prioritize and manage your work and time effectively based on the work on hand
• After office hours and Weekends – Due to the dynamic nature of the job involving movement of live animals, operation’s personnel are required to be available on their mobiles and are provided with a laptop for remote access in case information needs to be completed out of office hours. In the peak season this can happen from time to time depending on the season. However, they inform all candidates from the start to be prepared as handling live animals, especially horses require immediate attention with the changes/delays that is out of working hours

Skills
Criteria:
• Male candidates are preferred
• A Logistics/Freight Forwarding background is essential
• Must currently reside in the UAE
We thank you for your application however due to the high volume of candidate applications, we only accept online applications in the first instance. Successful candidates will be contacted, if you are not successful your CV will be stored on our database but to make sure you don’t miss out keep checking our website, follow us on Twitter and follow our Sapphire Recruitment LinkedIn page.

Job Details
Job Location Dubai, United Arab Emirates
Company Industry Transportation
Company Type Recruitment Agency
Job Role Logistics and Transportation
Employment Type Full Time Employee
Monthly Salary Range Unspecified
Number of Vacancies Unspecified
Job Ref. JB3788189

Preferred Candidate
Career Level Mid Career
Residence Location United Arab Emirates
Gender Male