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Customer Service Administrator
Customer Services/ Call Centre
Skill Set
communication,convincing skills,customer retention,customer satisfaction
Company Name
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
2 - 5 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE Labor Law
* Support various tasks for data entry, clean-up, and migration for the transformation project.
* Manage filing and document archiving
* Prepare certificates, ensuring accuracy, quality and consistency
* Manage the reminder/diary system to ensure prompt follow up on queries
* Record incoming and outgoing work packages
* Assist in follow up and signing of certificate renewal contracts.
* Assist in preparation of Arabic certificates.
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Identify and assess customers’ needs to achieve satisfaction

Job Requirements :
* Have a bachelor degree or equivalent
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Should be on fathers/spouse residence visa sponsorship and able to join us immediately.
* Strong oral and written communication skills in both Arabic and English
* Have at least 1-3 years of relevant administrative experience preferably in the Middle East
* Proficient in using all MS Office applications
* Able to demonstrate strong planning, organisation, multitasking and time management skills
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