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Customer Service Representative
Customer Services/ Call Centre
Skill Set
convincing skills,customer retention,customer satisfaction,listening skills
Company Name
JAMS HR Solutions
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
2 - 5 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE Labor Law
Skills requirement
Ability to focus on customers and deliver superior services and solutions
Strong sense of urgency and follow-up
Skilled at prioritizing long-term and short-terms tasks
Mission-critical thinking and execution of RFQ’s, project bids and proposals
Excellent attention to detail
Exceptional interpersonal and communication skills
Must be a mature professional with superior business etiquette
Time management – ability to organize and manage multiple priorities and meet deadlines.
Flexibility – ability to effectively adapt to change.
Familiarity with electrical products and application.
Ability to think strategically and determine how to position company’s solutions against competitive solutions.
Ability to perform duties with minimal supervision.
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
Experience in an electrical distributor’s warehouse and counter.
Previous export experience.
Written and oral fluency in multiple languages.
Working knowledge of SAP
Familiarity with Microsoft Office (Word & Excel)

Job Description
Thoroughly understand all product capabilities, features and benefits as well as company’s market conditions, product warranties and services. Assist customers over the phone or via internet with orders, quotations and product questions. Negotiate profitable pricing with both customers and suppliers. Proactively follow up on customer orders, challenges and needs. Resolve customer concerns and issues as efficiently and effectively as possible. Assist counter and warehouse associates as needed. Assist Account Managers with customer joint calls and participate in product and application presentations.
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