IT Assistant this role will be responsible for delivering day to day desktop, network and server support to one or more clients. The position will also be responsible for design and setup of new installations and IT migration projects. You will work both individually and in a team on a case by case basis.
♦ Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
♦ Installation of OS upgrades and patches.
♦ Performing periodic system performance tuning changing the system configuration parameters and re-organizing the disk space etc.
♦ Management of AD user accounts and access controls.

Qualification:
Diploma

Experience:
3 years

Required Skills:

Individual Profile:
♦ Presentable
♦ Superb customer facing skills - Friendly but firm
♦ Excellent English with ability to explain technology to business users
♦ At least 2 years experience of working in hardware IT support environment
♦ Very good problem solving and analytical skills with methodical approach to decision making. Technical Skills:
♦ Provide desktops/Notebooks hardware, OS and standard applications installations and support.
♦ Provide 1st level printer/scanner and telecom support.
♦ Configuring and supporting Microsoft outlook 2003/2007/2010.
♦ Client side networking including patch cord & wall socket and tracing up to the switch.
♦ IT asset data collection on regular basis.
♦ Periodic preventive maintenance of desktops/notebooks/printers/scanners etc.
♦ Actively involve any IT asset movement activity.

Other Eligibility:
Not Specified