HThis role will be part of the Associate Service Centre and the individual will be the main point of contact on-site between the associates and the clients for their day-to-day requirements.
Responsible for conducting client site visits on a daily / weekly basis.
Developing and maintaining a daily issues / queries log and taking action, as required.
Attending and assisting at the open houses.
Coordinating with the Operations team and the associates on open items.
Providing regular updates to clients and associates and responding to any queries they may have in a timely and efficient manner.
Providing reports and updates to the clients on operational items only.
Responsible for arranging and conducting induction sessions for the new joiners.
Running employee engagement events with the client and associates.

Candidate Requirements

Graduate Degree

Skills and Competencies
Arabic speakers preferred
1 - 3 Years’ UAE experience in similar role, locally based
Knowledge of UAE labour laws is essential
Outstanding customer service skills
Problem-solving skills
Good personal presentation, especially when working with clients and associates face-to-face
Excellent communication skills and professional telephone calls, emails and face-to-face etiquette
Experience of working with Excel and PowerPoint is essential
The successful candidate will be required to travel to visit client sites on a regular basis therefore must hold a valid driving license.