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AMS CUSTOMER SERVICE REPRESENTATIVE
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Category
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Customer Services/ Call Centre
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Skill Set
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communication,convincing skills,customer retention
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Company Name
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Hilti Emirates LLC
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Career Level
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Mid - Level
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Employment Type
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Full Time
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Min Work Experience
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2 - 5 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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Unspecified
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Benefits
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As per UAE Labor Law
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Description
What''s the role?
We’re looking for an enthusiastic and motivated individual to join our AMS Customer Service Team in Dubai. Our people come from all different backgrounds with a shared dedication to high performance, consistent results and exceptional customer service.
Who is Hilti?
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With some 25,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Outbound calling of customers immediately after tool is analyzed, as well as following up for repair approvals in a timely & structured manner, by engaging in tool repair consultation.
To conduct all outbound calls to customers in an efficient and professional manner to satisfy the needs of customer during the entire repair cycle.
To provide a second level support to MCS teams when it comes to (not an all-inclusive list): repair related questions, pricing enquiries and queries/complaints.
To support field based personnel by providing: on-time, detailed and accurate communication, trade-in opportunities gathered from customer contacts, arranging contact/site visits with customers & TS where applicable.
To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Key Project Coordinators, Technical Support, Hilti Centers, Customer Service, Credit Services, Logistics, Product Management and UPS to provide quality Customer Service.
To maintain additional tasks as identified by management, in areas such as: Administration, productivity and repair quality improvement, training & development, project work.
Hilti is proud to be ranked 7th Great Place to Work 2016-2017
What do we offer?
We’ll give you what you need to excel in your role, including ongoing training, one-to-one coaching, as well as exciting career development opportunities. You will also manage your own diary, while being part of a friendly team.
Why should you apply?
As part of your interview process, we’ll invite you to spend a couple of hours in Hilti Store to give you a feel for the job and the caliber of our people.
What you need is:
A bachelor’s degree in Business Administration or equivalent
Minimum of 2-3 years’ work experience in Customer Service with tele-sales an advantage
Strong communication and interpersonal skills
Commitment, courage and competitive drive
Outstanding negotiation skills with the ability to resolve issues and address complaints
A willingness to learn and challenge yourself
We’re looking for an enthusiastic and motivated individual to join our AMS Customer Service Team in Dubai. Our people come from all different backgrounds with a shared dedication to high performance, consistent results and exceptional customer service.
Who is Hilti?
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.
With some 25,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
Outbound calling of customers immediately after tool is analyzed, as well as following up for repair approvals in a timely & structured manner, by engaging in tool repair consultation.
To conduct all outbound calls to customers in an efficient and professional manner to satisfy the needs of customer during the entire repair cycle.
To provide a second level support to MCS teams when it comes to (not an all-inclusive list): repair related questions, pricing enquiries and queries/complaints.
To support field based personnel by providing: on-time, detailed and accurate communication, trade-in opportunities gathered from customer contacts, arranging contact/site visits with customers & TS where applicable.
To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Key Project Coordinators, Technical Support, Hilti Centers, Customer Service, Credit Services, Logistics, Product Management and UPS to provide quality Customer Service.
To maintain additional tasks as identified by management, in areas such as: Administration, productivity and repair quality improvement, training & development, project work.
Hilti is proud to be ranked 7th Great Place to Work 2016-2017
What do we offer?
We’ll give you what you need to excel in your role, including ongoing training, one-to-one coaching, as well as exciting career development opportunities. You will also manage your own diary, while being part of a friendly team.
Why should you apply?
As part of your interview process, we’ll invite you to spend a couple of hours in Hilti Store to give you a feel for the job and the caliber of our people.
What you need is:
A bachelor’s degree in Business Administration or equivalent
Minimum of 2-3 years’ work experience in Customer Service with tele-sales an advantage
Strong communication and interpersonal skills
Commitment, courage and competitive drive
Outstanding negotiation skills with the ability to resolve issues and address complaints
A willingness to learn and challenge yourself
