Your key responsibilities will be but not be limited to:

• Sets clear objectives for the department and strives to meet them.
• Trains, motivates, and monitor the performance of all service staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by Service Manager, and Lexus.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, via SAP.
• Ensures harmony and teamwork within the department and with all other departments.
• Understands and ensures compliance with Lexus warranty.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training as required with an approval from management.
• Monitors technicians'' daily productivity reports.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Establishes and maintains good working relationships with NSD
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps up to date with new equipment and tools available and recommends purchases.
• Ensures that the work areas are kept clean.
• Establishes and maintains good working relationships with Training Academy to enhance personnel recruitment activities.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers'' service files are up-to-date and readily available for reference.
• Ensure all service measures and recalls have been carried out before deadline.
• Ensure all the equipment and tools in the workshop are in good working condition.
• Handles customer complaints immediately and according to Lexus.
• Maintains safe work environment in line with H&S policy.
• Maintains a professional appearance.
• Attend training/ meeting requested by the management

Managerial Skills:
• Manages up to 2 Supervisors who are supervising up to a total of 50 employees in the Department.
• Is responsible for the overall direction, coordination, and evaluation of service departments.
• Carries out management responsibilities in accordance with the organization''s policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Inspects workshop facility on a regular basis informing maintenance of faults.
• Inspects AFM time verses technician actual time to ensure they are within Lexus guidelines.

Language Skills:
• Ability to read, analyze, and interpret, technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community following advice from National Aftersales Manager.
• Ability to effectively present information to top management.

Accounting Skills:
• Ability to work with Profit and Loss accounts.

Reasoning Ability:
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.