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Project Coordinator
Category
:
Management/ Consulting
Skill Set
:
assessment skills,communication skills,creativity,critical thinking,decision making,observation & feedback skills,problem solving,stress management,understanding skills
Career Level
:
Mid - Level
Employment Type
:
Full Time
Min Work Experience
:
1 - 2 Years
Min Educational Level
:
Bachelors Degree
Monthly Salary
:
Unspecified
Benefits
:
As per UAE Labor Law
Description
Job Purpose:
To work with the marketing project manager and wider sales teams to deliver a smooth and successful digital platform for customers and end-users.

MAIN DUTIES & RESPONSIBILITIES
PROJECT ADMINISTRATION & FULFILMENT

Work with the project manager to roll out of exhibitor directories and ensure adherence to timelines
Ensure accurate and complete presentation of customer information on the platform
Undertake proper organisation and streamlining of information on the platform to ensure unique and only desired information is available
Identify gaps in reporting both at platform level and process level to develop solutions
Manage the day to day operational needs of platform for the external clients and internal sales teams
Conduct lead generation checks and generate reports in terms of quality and numbers to assist in project analysis
Act as the project super-user for the sales teams both prior to during and after the event
Achieve set targets on ccontent upload by engaging clients on the platform and assisting them to initiate the process
CUSTOMER SUPPORT & COMMUNICATION

Engage in regular communication with clients to nsure they understand the features and benefits of the platform
Facilitate overall user engagement through email, telephone and onsite communication with clients
Demonstrate platform usage to clients and end-users whenever required
Respond to all end-user communication received through the platform and follow-up on regular intervals to ensure conversion to registered user and lead generation
Maintain records of all communicatoin to be able to produce ad-hoc reports as and when required by the team
Conduct surveys, focus groups or arrange for testimonials that further assist in shaping the platform
Create guides or manuals that support user engagement
REPORTING & ANALYSIS

Capture client feedback that suggests improvements or enhancements to the existing platform
Build a consistent feedback reporting mechanism within the project team to ensure it contributes to product development
Analyse and report trends over time in a way that it assists the project team in decision-making
Collate content from clients that needs to be utilised in platform marketing
Assist poject manager in ad-hoc tasks that contribute to overall marketing plan
Assist in follow-up for timely art work completion from designers
Maintain an updated track of features delivered or fulfillment towards clients
PERSON SPECIFICATION

MINIMUM EDUCATIONAL LEVEL:

Educated to degree level or equivalent
BACKGROUND KNOWLEDGE, SKILL & EXPERIENCE
ESSENTIAL

Strong customer-service skills
Excellent communicator
Analytical and questioning mindset
Fast learner and committed to personal development and growth
Deadline and target driven
Problem-solving attitude
Experience in an administration role
Building relationships with clients and stakeholders
Experience of working in a pressurised environment
Good verbal and written communication skills
Proficient in the use of MS Office including intermediate/advanced PowerPoint, Word, Excel and Outlook.
DESIRABLE
Awareness about digital marketing channels
Experience of working on a digital product
Formal business/marketing higher education qualification
Events onsite work experience
Events marketing experience
Experience of handling sensitive customer audience
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