Ensure 100% up time for all applications
Provide Service Delivery and leadership to the team
Provide accurate Configuration information to enable to make decisions at the right time
Minimize the adverse impact of the incidents & Problems and to prevent recurrence of incidents related to these errors
Ensure that standardized methods and procedures are used to minimize the impact of Change-related incidents
Restore normal service operation to users as quickly as possible, including service requests and questions
Reviewing Performance Monitoring reports generated by team
Production Support - takeover for new applications
Ensure Agreed level of production Support given to Business users, Internal IT and Governance teams
Manage all high impact, critical problems/risks
Conduct application performance reviews with DBA / Server Team / FM / Storage team etc.
Monitoring vendor performance
Team leadership qualities (problem resolution, communication, resource management etc.)