Customer Service
Attending and solving Customer Inquires and Complaints of Walking clients.
Answering customer phone calls and e-mails and responding to their queries on daily basis.
Sales Operations
Issuing quotations, booking forms to sales team.
Accepting booking and validating documentation.
Issuing Receipts for payments received.
Filing, scanning and maintenance of booking form.
SPA Process
Timely preparation of SPA.
Follow with customers for getting the SPA, signed and returned.
Issuing acknowledgement letters to customer.
Final handover of SPA to customers.
Pre-registration Process
Sending communications to customers for pre-registration.
Issuing receipts to customers for pre-registration fees.
Assisting customers in pre-registration documentation.
Re-sell process
Completing assignment documentation.
Issuing SPA to new customer.
Collecting payment/fees towards assignment
Maintenance of assignment tracker
MIS & Reporting
Prepare various reports for Senior Management.