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Customer Care Representative
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Category
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Customer Services/ Call Centre
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Skill Set
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analytical,business development,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pre-sales,pressure handling,problem solving,quality assurance,requirements analysis,service delivery,talent acquisition,team management,team work,workforce management
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Career Level
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Junior
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Employment Type
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Full Time
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Min Work Experience
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1 - 2 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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Unspecified
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Benefits
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As per UAE labour law
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Description
AkzoNobel has a passion for paint. We''re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.
Job Purpose
Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties.
Key Accountabilities
To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
Manages the order-to-cash process with excellence in order processing
Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
Raises issues in delivery, documentation and/or invoices process with Supervisor.
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Education
University graduate or equivalent.
This role requires written and spoken skills in Arabic and English languages
Management and General skills
Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
MS Office (Excel / Word / PowerPoint).
Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
Functional skills
Knowledge of ERP systems and Order to cash processes in a Business to Business environment,
Sound understanding of other functional areas: sales, supply chain, marketing and logistics
Experience
At least 2 to 3 years customer service experience required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 6573
Job Purpose
Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties.
Key Accountabilities
To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
Manages the order-to-cash process with excellence in order processing
Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics).
Raises issues in delivery, documentation and/or invoices process with Supervisor.
Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
Makes proposals for improvements on work processes.
Completes registering / filing / archiving of customer service-related documentation.
Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Education
University graduate or equivalent.
This role requires written and spoken skills in Arabic and English languages
Management and General skills
Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
MS Office (Excel / Word / PowerPoint).
Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
Functional skills
Knowledge of ERP systems and Order to cash processes in a Business to Business environment,
Sound understanding of other functional areas: sales, supply chain, marketing and logistics
Experience
At least 2 to 3 years customer service experience required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 6573
