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Call Center Agent
Category
:
Customer Services/ Call Centre
Skill Set
:
analytical,business development,calm and polite,communication,convincing skills,critical thinking,customer retention,customer satisfaction,hospitality,listening skills,management,pre-sales,pressure handling,problem solving,quality assurance,requirements analysis,service delivery,talent acquisition,team management,team work,workforce management
Career Level
:
Junior
Employment Type
:
Full Time
Min Work Experience
:
1 - 2 Years
Min Educational Level
:
Bachelors Degree
Monthly Salary
:
Unspecified
Benefits
:
As per UAE labour law
Description
Call Center Executive
Work Location: Dubai
Salary Details : Attractive salary + Standard UAE benefits

Requirements:
Managing large amounts of inbound and outbound calls in a timely manner and Identifying customers’ needs, clarify information, research every issue and providing solutions

Job Description:

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Preference:

Arabic speakers
Immediate joiners
Previous experience in Banking
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