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Telesales Executive
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Category
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Business Development
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Skill Set
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advertising,business analysis,business communications,business development,business management planning,business planning,communication skills,coordination,creative development,event management,influencing skills,marketing,marketing management,team management,time management
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Career Level
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Junior
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Employment Type
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Full Time
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Min Work Experience
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5 - 10 Years
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Min Educational Level
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Bachelors Degree
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Monthly Salary
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6,000 - 7,999
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Benefits
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As per UAE Labor Law
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Description
Rapid Access
The Telesales Executive is responsible for generating leads, winning business and up-selling our services.
The role holder will be part of a small business to business telesales team responsible for generating and qualifying leads by calling current, potential and existing customers and booking appointments for the Sales team. They will also be involved with various telemarketing campaigns and promotions.
The role holder will work collaboratively with all Sales Team and Account Leads to ensure that effective communication is established in order to represent Rapid Access as a market leader in access platform hire, equipment sales and IPAF training.
This role requires a self starter who will take a proactive approach to outbound calling to current and potential customers and decision makers.
KEY RESPONSIBILITIES:
New Business Development:
Participate in outbound calling campaigns to generate leads in line with business needs
Adopt a tenacious but professional approach, acting as an ambassador of Rapid Access
Generate appointments and sales leads for the appropriate operational and sales staff to follow up
Research, identify and qualify potential customers needs and requirements
Gather relevant potential customer information over the phone to help prepare the operational and sales staff for appointment so the best possible conversion rates are achieved
Maintain constant communication with operational and sales staff to ensure smooth transition from lead generation to close
Use extensive knowledge to keep customers informed of our products and services
Look for opportunities to up-sell and cross-sell across our entire product portfolio
Develop and sustain a strong relationship between Rapid Access and our customers
Deal with all customer queries quickly, efficiently and cost effectively
Ensure customer service and customer expectations are exceeded
Sales Support Activities:
Ensure the CRM system is routinely updated with information such as call outcomes, generated leads, quotes sent and sales achieved
Complete regular reporting activities to measure self and team against agreed targets
Preparing and coordinating customer proposals and quotations
Salary:
AED
6,000
per month inclusive of fixed allowances.
REQUIREMENTS:
The chosen candidate will meet ALL the essential criteria below:
ESSENTIAL
Experience in an outbound cold calling role and generating leads
Proven record in achieving targets
Ability to demonstrate effective negotiation skills and deliver convincing arguments in order to book appointments
Excellent customer service and client management skills
Ability to build rapport and build relationships over the phone
Have a confident and articulate phone manner
Excellent written and verbal English communication skills
Competence in the Microsoft Office suite including Word, Excel and PowerPoint
DESIRABLE
Experience in the heavy plant, machinery or construction related industry sector
About Company: Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe’s largest powered access rental company, Lavendon Group plc. At Rapid, we offer wide range of MEWP’s (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications. Lighting and electromechanical maintenance Signage and Events Telecommunications maintenance Airport, Ship and Highway Maintenance As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy ’’Your success is ours’’.
The Telesales Executive is responsible for generating leads, winning business and up-selling our services.
The role holder will be part of a small business to business telesales team responsible for generating and qualifying leads by calling current, potential and existing customers and booking appointments for the Sales team. They will also be involved with various telemarketing campaigns and promotions.
The role holder will work collaboratively with all Sales Team and Account Leads to ensure that effective communication is established in order to represent Rapid Access as a market leader in access platform hire, equipment sales and IPAF training.
This role requires a self starter who will take a proactive approach to outbound calling to current and potential customers and decision makers.
KEY RESPONSIBILITIES:
New Business Development:
Participate in outbound calling campaigns to generate leads in line with business needs
Adopt a tenacious but professional approach, acting as an ambassador of Rapid Access
Generate appointments and sales leads for the appropriate operational and sales staff to follow up
Research, identify and qualify potential customers needs and requirements
Gather relevant potential customer information over the phone to help prepare the operational and sales staff for appointment so the best possible conversion rates are achieved
Maintain constant communication with operational and sales staff to ensure smooth transition from lead generation to close
Use extensive knowledge to keep customers informed of our products and services
Look for opportunities to up-sell and cross-sell across our entire product portfolio
Develop and sustain a strong relationship between Rapid Access and our customers
Deal with all customer queries quickly, efficiently and cost effectively
Ensure customer service and customer expectations are exceeded
Sales Support Activities:
Ensure the CRM system is routinely updated with information such as call outcomes, generated leads, quotes sent and sales achieved
Complete regular reporting activities to measure self and team against agreed targets
Preparing and coordinating customer proposals and quotations
Salary:
AED
6,000
per month inclusive of fixed allowances.
REQUIREMENTS:
The chosen candidate will meet ALL the essential criteria below:
ESSENTIAL
Experience in an outbound cold calling role and generating leads
Proven record in achieving targets
Ability to demonstrate effective negotiation skills and deliver convincing arguments in order to book appointments
Excellent customer service and client management skills
Ability to build rapport and build relationships over the phone
Have a confident and articulate phone manner
Excellent written and verbal English communication skills
Competence in the Microsoft Office suite including Word, Excel and PowerPoint
DESIRABLE
Experience in the heavy plant, machinery or construction related industry sector
About Company: Established in 1996, Rapid is the Middle East leader in powered access equipment rental & sale, and part of Europe’s largest powered access rental company, Lavendon Group plc. At Rapid, we offer wide range of MEWP’s (Mobile Elevating Work Platforms), which offer a number of features making them particularly suitable for different types of applications. Lighting and electromechanical maintenance Signage and Events Telecommunications maintenance Airport, Ship and Highway Maintenance As members of the team committed to providing strength on the ground and performance in the air we work with a simple business philosophy ’’Your success is ours’’.
