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Rooms Controller
Other Jobs
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
1 - 2 Years
Min Educational Level
High School / Secondary School
Monthly Salary
As per UAE Labor Law
Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott''s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel''s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Job Summary
Process all guest registration and all reservations according to the standards. Communicate all hotel information as well as local area information to guests.

Job Specifics
The following are specific responsibilities and contributions critical to the successful performance of the position:
Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
Make sure to work with various departments for accurate delivery of guest amenities
Share, announce and display all VIP arrivals and introduce brief information about guests.
Be aware of the front desk operations and help front desk associates when needed
Report any unusual occurrences or requests to the manager, supervisor.
Be familiar with the AM, PM and night check list to ensure smooth daily operations.
Ability to deal with the public in a professional and courteous manner.
Ability to communicate with all managers, supervisors and fellow associates.
Ensure the proper safety instructions are given before operating any equipment.
Be aware of the Marriott brand standards and follow the thoroughly
Ensure that daily banking procedures are followed and performed as per the standards

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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