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Call Center Team Leader
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Category
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: |
Customer Services/ Call Centre
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Career Level
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Mid - Level
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Employment Type
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Full Time
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Min Work Experience
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2 - 5 Years
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Min Educational Level
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High School / Secondary School
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Monthly Salary
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Unspecified
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Benefits
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Visa, Medical Insurance and air ticket to home country
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Description
- Handle a team of 10 to 20 Call Center Agents.
- Communicate the shift timings to the advisors
- Mark Attendance for the team and shift
- Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.
- Monitor calls
- Conducting one on one sessions & team meetings
- Provide feedback and coaching to the advisors.
- Study the team data to analyze and draw trends
- Track attrition and performance regularly
- Handle escalations
- Communicate the shift timings to the advisors
- Mark Attendance for the team and shift
- Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.
- Monitor calls
- Conducting one on one sessions & team meetings
- Provide feedback and coaching to the advisors.
- Study the team data to analyze and draw trends
- Track attrition and performance regularly
- Handle escalations
