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Call Center Team Leader
Category
:
Customer Services/ Call Centre
Career Level
:
Mid - Level
Employment Type
:
Full Time
Min Work Experience
:
2 - 5 Years
Min Educational Level
:
High School / Secondary School
Monthly Salary
:
Unspecified
Benefits
:
Visa, Medical Insurance and air ticket to home country
Description
- Handle a team of 10 to 20 Call Center Agents.
- Communicate the shift timings to the advisors
- Mark Attendance for the team and shift
- Cascade updates or information to the team through buzz session or nominate a team member to conduct the same.
- Monitor calls
- Conducting one on one sessions & team meetings
- Provide feedback and coaching to the advisors.
- Study the team data to analyze and draw trends
- Track attrition and performance regularly
- Handle escalations
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