Upsells the hotel to guests whenever the opportunity arises.

Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.

Blocks and pre-registers rooms according to reservation requests.

Blocks rooms for arriving guests according to set procedures.

Makes and follows through room-rate-name changes.

Immediately processes all checked-in registration cards and sets up an accurate folio in the system.

Types all pre-registered and NSR key envelopes prior to guest arrival.

Double checks accuracy of pre-registration, room allocation and keys in the key jacket.

Attends to every guest requests the best way possible.

Keeps informed of the hotel’s emergency procedures.

Maintains a clean neat work area at all times.

Checks supplies weekly in the work area and requisitions accordingly.

Keeps updated on the system operation and procedures.

Performs other duties as may be assigned from time to time.

Qualifications

Upsells the hotel to guests whenever the opportunity arises.

Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.

Blocks and pre-registers rooms according to reservation requests.

Blocks rooms for arriving guests according to set procedures.

Makes and follows through room-rate-name changes.

Immediately processes all checked-in registration cards and sets up an accurate folio in the system.

Types all pre-registered and NSR key envelopes prior to guest arrival.

Double checks accuracy of pre-registration, room allocation and keys in the key jacket.

Attends to every guest requests the best way possible.

Keeps informed of the hotel’s emergency procedures.

Maintains a clean neat work area at all times.

Checks supplies weekly in the work area and requisitions accordingly.

Keeps updated on the system operation and procedures.

Performs other duties as may be assigned from time to time.