Al-Futtaim Finance (AFF), a wholly owned subsidiary company of the Al-Futtaim Group, is a regulated finance entity focused on providing finance and insurance (F&I) solutions to retail, SME and corporate customers across the automotive and real estate sectors in the GCC, Egypt, Sri Lanka and East Africa.

We are seeking an experienced and dynamic Head of Sales & Operations to join the business to drive expansion of the business across multiple jurisdictions and products sets.

Job Purpose
The F&I leader is responsible for driving F&I business across Al-Futtaim Automotive Group in the UAE and overseas locations through
delivering the right tailor made F&I solution for each jurisdiction
delivering sales and income targets
managing the front end activities of customer financing in each market
The F&I leader will also be responsible for planning and monitoring the activities of the operations department ensuring smooth processing of automotive and consumer finance transactions in the middle office and maintaining the set SLAs with internal and external stakeholders.

Key accountabilities
F&I Sales
Develops and executes sales strategy to achieve agreed KPIs and sales targets while ensuring that F&I is a recognized catalyst for vehicle sales for each Al-Futtaim Automotive brand
Leads the sales forecasting, planning, budgeting process and target setting for F&I by analysing historical data, monitoring current performance and market conditions while coordinating with the Finance department to ensure targets are in line with the set budgets
Proactively identifies opportunities for sales process improvement especially in overseas markets and works to ensure all sales objectives are assigned in a timely fashion
Works with the key stakeholders of Al-Futtaim brands to jointly develop marketing initiatives and F&I campaigns to further enhance the product offering and value proposition including subsidy schemes, insurance marketing, pricing and model promotions

Operations
Drives and coordinates the operations team to process, follow-up and streamline finance applications to panel banks within the agreed SLA’s and ensuring that the team applies SOP’s to all application process and deal placement
Support the consumer finance department in processing of transactions for automotive customers while remaining compliant to the regulations of the Central Bank in terms of KYC and other regulatory aspects
Analyse and monitor overall approval rates (%), turnaround time and deal placement as per set criteria to maximise revenue. To reflect data back to Banking relationship team to review and negotiate lending criteria with Banks
Sponsor and support all process efficiency projects (green belts, ignite ideas etc) and overall customer support processes to enhance customer satisfaction

People
Recruit, manage and develop a team of efficient managers for the F&I sales and Operations department through ongoing performance management and measurement of agreed KPI metrics
Support and manage the training needs and design programs for the sales and operations departments along with the HR department
Maintaining a pivotal role in the development and administration of sales incentive plans in various regions to ensure right sales behaviours and engagement of the team
Drive the Associate Engagement program by leading impact plan meetings, developing action plans and designing monetary and non-monetary initiatives to bolster engagement

Candidate requirements
University graduate having a minimum of 15 years work experience (of which at least 5 years should be as a head of business) predominantly in a sales role
Automotive General Management experience within a Franchised environment
Previous F&I Manager experience essential - strong knowledge of F&I process, structure, systems and methodology
Strong motivator
Understanding of Auto Sales Processes (dealer level UAE)
Experience in product / operations function or credit function in a retail environment is advantageous
Knowledge of Automotive asset based funding will be advantageous
Outstanding interpersonal, facilitation and presentation skills
Ability to influence and gain commitment at all organizational levels
Strong quantitative and analytical skills.
Languages: Fluent English, Arabic is beneficial
UAE Insurance product and process understanding
Ability to strategize business direction in line with regulatory and business compliance in UAE and Overseas Market
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.