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Customer Service Assistant
Customer Services/ Call Centre
Skill Set
communication,convincing skills,customer retention,customer satisfaction
Company Name
Career Level
Mid - Level
Employment Type
Full Time
Min Work Experience
1 - 2 Years
Min Educational Level
Bachelors Degree
Monthly Salary
As per UAE Labor Law
* Accurately answer question and address client concerns
* Log all contacts in our customer database system accurately
* Maintain accurate and up to date client files
* Generate quotes and timelines for clients as requested
* Suggest additional products and services of use to clients
* Investigate and pursue client leads, expanding our client base
* Conduct basic administrative tasks such and copying and filing
* Generate monthly, quarterly, and annual reports for management
* Excellent computer skills, including Microsoft Office and databases
* Familiarity with office equipment and multi-line phone systems

Job Requirements:
* High school diploma or equivalent required, college degree preferred
* Minimum 2 years’ experience working in customer service
* Significant work experience in sales or finance is a plus
* Exceptional communication skills, both written and verbal
* Outstanding phone and email etiquette
* Innovative thinker with a positive attitude
* Able to remain calm and professional, even with challenging clients
* Able to manage multiple accounts simultaneously
* Keen attention to detail and excellent memory, making clients feel known
* Ability to learn about our changing product line and articulate specifications
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