* Accurately answer question and address client concerns
* Log all contacts in our customer database system accurately
* Maintain accurate and up to date client files
* Generate quotes and timelines for clients as requested
* Suggest additional products and services of use to clients
* Investigate and pursue client leads, expanding our client base
* Conduct basic administrative tasks such and copying and filing
* Generate monthly, quarterly, and annual reports for management
* Excellent computer skills, including Microsoft Office and databases
* Familiarity with office equipment and multi-line phone systems

Job Requirements:
* High school diploma or equivalent required, college degree preferred
* Minimum 2 years’ experience working in customer service
* Significant work experience in sales or finance is a plus
* Exceptional communication skills, both written and verbal
* Outstanding phone and email etiquette
* Innovative thinker with a positive attitude
* Able to remain calm and professional, even with challenging clients
* Able to manage multiple accounts simultaneously
* Keen attention to detail and excellent memory, making clients feel known
* Ability to learn about our changing product line and articulate specifications